Abstract

PurposeThe main purpose is to provide a demonstration of the utility of the DMG as a streamlined approach of a prescriptive-type model that can facilitate strategic and dynamic methodology to the decision-maker with respect to what policies, strategies or actions should be carried out.Design/methodology/approachThis paper proposes a framework for an agile criticality assessment process using decision-making grid (DMG) to accommodate the needs of this dynamic environment.FindingsThe proposed new approach has delivered better results with more consistency when applied by different teams and achieved better distribution of assets over the criticality scale.Practical implicationsThe proposed approach has been validated through an industrial case study related to a steam generation system (SGS).Originality/valueThe implementation of the proposed approach in a petroleum refinery to assess the criticality of steam generation system (SGS) has shown positive results in terms of time and effort optimization. This research contributes to production planning and control literature with respect to one of its core activities of maintenance, through an innovative, systematic and practical approach.

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