Agente conversacional para consultas sobre servicio médico en una clínica privada

Abstract

For this analysis, the total of 17 private medical service clinics registered in (INEC, 2014), of the Ambato-Ecuador, which were subjected to an analysis through registration cards, called a structured instrument applied directly to each private clinic, to objectively establish the evaluations achieved by each one, as well as the technological variables of the services of each one. The trend of companies and organizations reinforce their strategies, methods and tools to efficiently reach their customers in order to satisfy them, be they industrial or service. With this current context, 85 percent of consumers look for information on the internet before making a purchase or acquiring a service. The research shows the limited use or ignorance of the (technology) in a conversational agent or digital platforms that allow interaction with the patient, rapid response capacity, optimizing opportunities and experiences in real time. With all the above, implementing a conversational agent directly results in a competitive advantage for those who apply it, therefore the implementation proposal based on 6 phases: analysis of the potential client, selection of the software provider, selection of messaging platform, configuration, training and Proposed evaluation has as potential clients all the people who need medical attention, whether in a public or private health entity