Abstract
This chapter investigates the resources that have long been employed to measure levels and rates of child abuse and neglect. It addresses workforce issues, particularly worker caseloads, unionization, pay, professionalism, and quality. Additionally, it evaluates the issues of case management, quality control, technology, and worker training strategies. It specifically discusses how child protective services (CPS) agency resource inputs, most especially the frontline workforce, are influenced by bursts of social outrage. A reinvigorated and accountable case management system is the key component of CPS reform. It is shown that about 70% of states attained substantial compliance with federal standards. Data also reveal that child deaths have profound and sometimes devastating effects on CPS workers. Since the early 1990s, child fatalities have risen at a slow and steady rate. In 2007, overall child maltreatment rates have decreased, while CPS investigation rates have arisen.
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