Abstract

The pandemic represents a stress test for a community and its health services. For NICU for example a there has been a widespread withdrawal towards parental closures, in contrast with the available guidelines and despite the consolidated evidence regarding the health outcomes of their role as caregivers. The different choices of the various working groups can be explained by the different abilities to deal with internal emotional disturbances, to the extent of the solidity of the process of construction and deep interiorization of inclusive care models. The main psychological dynamics revealed and emphasized by the pandemic are analyzed, in particular the defensive detachment from emotionally involving relationships, and how individual emotional responses find resonance in organizational structures, working groups, services and in various institutional levels. Understanding which elements the resilient and non-regressive responses to collective trauma in emergencies rest on, allows us to identify which paths must be activated to re-establish constructive bonds between professionals and with the “caregiver” parents, strengthening group cohesion towards the primary goal of care.

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