Advisory work as assistance in problem-solving — Problem-solving models as basic concepts for advisory work

Abstract

This article summarises some basic concepts of advisory work, incorporated into novel forms of extension over the past half century at Hohenheim University, Stuttgart, Germany. It emphasis a certain understanding of advisory work: as support through “mental help” in structuring and restructuring by informing, motivating and enabling. Through exercises given in the article one can get the idea that problem situations are determined by one's own lack of insight and difficulties in breaking through the limitations of perceptions. The concept presented here in “stages of systematic problem-solving” starts with the perception of a problem by the client. The further critical steps are described within this process from perception of a problem towards solutions and evaluation of results. Two other models that are useful in thinking about problem-solving are also presented. Advisors should value them and be able to make use of them in a flexible way.