Abstract
Abstract: The current phase of global economy competitiveness under economic downturn are pushing many sectors related to manufacturing industry to adapt and discover new ways to make profitable businesses. In particular, there is a trend for manufacturers towards service oriented business models: That is selling the usage or even the product performance. However, these new business completely change the manufacturer’s perspective over the costs and revenues arising during the product lifecycle, and therefore the relevance of concepts such as life cycle costs or maintenance management strongly increases. Thus, the reduction of costs related to the product usage and maintenance is mandatory in order to achieve a profitable business. This paper presents an example of this transition to service oriented business models. In particular, it presents the business opportunities of an SME that produces forklift truck solutions. The paper will focus on how maintenance technologies are enabling the generation of new service oriented business and how these new technologies do influence in the main KPIs of the company.
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