Abstract
Prior to the recent adoption of the Alternative Dispute Resolution Directive and the Online Dispute Resolution Regulation by the EU Commission, the use by consumers of ADR to resolve disputes with traders has varied widely across the EU, even though ADR often offers a more cost-effective and speedy resolution to disputes than court proceedings. This article examines the use of ADR by EU consumers before the Directive and Regulation were implemented, highlights key harmonising aspects of the Directive and identifies different approaches that several Member States have taken to give effect to the ADR Directive.
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