Adoption the Balanced Scorecard (BSC) Framework as a Technique for Performance Evalaution in Sri Lankan Universities

Abstract

This paper provides systematic research-based evidence on the usage of the Balanced Scorecard (BSC) concept in Sri Lankan Universities. This typology ranges from the BSC’s origin as a multidimensional framework for strategic performance measurement that combines financial and non-financial measures to its advanced usage as an integrated strategic management system. Robert Kaplan and David Norton (1992) present their Balanced Scorecard (BSC) framework as comprehensive techniques for the performance management of their organizations. The BSC widely used method to improve on an organizations performance and it is essential for universities as the centers of education, knowledge creation and knowledge worker evolvement. However, for the evaluation of performance universities still refers to traditional financial data, which could not understand and influence and defect of performance on a Sri Lankan Universities completely. This study explores to develop of the Balanced Scorecard framework in Sri Lanka Universities and finds that, although universities are increasingly using it. The study consists of all departments under each Management Faculties and achieved an overall response rate of 84.78%. After the Balanced Scorecard is designed, the perception of management staff on its use is also investigated. The results reveal that staff welcomed the use of the Balanced Scorecard.