Adoption of web-based reference services by private university libraries in kwara state, nigeria

Abstract

This study investigated the adoption of web-based reference services by private university libraries in Kwara State, Nigeria. The objectives of the study were to: (i). identify the benefits of web-based reference services in private university libraries in Kwara Sate; (ii). ascertain the extent of adoption of web based reference services by private university libraries in Kwara Sate; (iii) identify the nature of web-based reference services adopted by private university libraries in Kwara Sate; and (iv) investigate the problems affecting the use of web based reference services in private university libraries in Kwara Sate. The study adopted descriptive survey research design. The population of the study comprised 5,138 registered library users of Al-Hikmah University Library, Ilorin and Landmark University Library, Omu-Aran, Kwara state. A sample size of 348 users was selected using proportional sampling technique. Questionnaire was used as instrument for data collection. Data collected were analyzed using descriptive statistics. The findings of this study revealed that library users derive numerous benefits from the use of web-based reference services. The finding also revealed that private university libraries in Kwara State have adopted web-based reference services to a high extent. It further revealed that technical problems, Internet network problem, lack of co-operation and coordination on both parts of users and staff and late answer to questions were the major problems affecting the use of web-based reference service. The study recommended that library management should address all constraints affecting the use of web-based reference services