Abstract
This article describes the current landscape in the fields of social media and socio-technical systems. In particular, it analyzes the different ways in which social media are adopted in organizations, workplaces, educational and smart environments. One interesting aspect of this integration, is the use of social media for members’ participation and access to the processes and services of their organization. Those services cover many different types of daily routines and life activities, such as health, education, transports. In this survey, we compare and classify current research works according to multiple features, including: the use of Social Network Analysis and Social Capital models, users’ motivations for participation and organizational costs, adoption of the social media platform from below. Our results show that many of these current systems are developed without taking into proper consideration the social structures and processes, with some notable and positive exceptions.
Highlights
Information technologies are increasingly intertwined with human organizations and processes in most areas, including businesses, firms, education, assistance, administrations, etc
The role of social capital inside organizations is discussed by Nahapiet and Goshal [26], distinguishing various aspects of social networks in building intellectual capital: (i) structural, i.e., patterns of connections among actors and properties of the whole social system; (ii) relational, i.e., types of ties developed during interactions, like friendship, trust, and respect; and (iii) cognitive, i.e., basic systems of meaning shared among actors, including knowledge, representations and languages.Contractor and Monge [14] discuss various motivations, which can guide users to create social connections, according to a Multi-theoretical multilevel (MTML) model
SNA: if the research work is based on Social Network Analysis techniques, or not;
Summary
Information technologies are increasingly intertwined with human organizations and processes in most areas, including businesses, firms, education, assistance, administrations, etc. The main contribution of this research work is a comparative analysis focused on current systems, being developed in various different contexts: use of social media as feral systems, integration in businesses and firms, non profit organization and agencies, smart environments and e-government Such systems, which are presented in the contemporary scientific literature, are compared and classified according to multiple features, including: the use of Social Network Analysis and Social Capital models, users’ motivations for participation and organizational costs; adoption of the social media platform from below, in a mostly spontaneous way, or dictated from managers, with the possible presence of facilitator and social media architects; availability of results or definition of an evaluation methodology; use of popular platforms or ad-hoc systems, based on open or proprietary protocols and code. After some failures in the early adopters of social media platforms, there is increased awareness of the complexity and depth of the task at hand, which requires a careful development taking into account all the various aspects of the whole resulting Socio-Technical System
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