Adoption of information communication technology at a hospital: A case study of the King Fahad Medical City

Abstract

The goal of this case study was to determine the adoption of information communication technology (ICT) in healthcare at the King Fahad Medical City (KFMC). The data were gathered using a qualitative approach. This includes conducting interviews and discussion groups among 40 respondents who are mainly staff of the hospital (doctors, nurses, administrative, IT personnel). The study was conducted based on the outcome of an earlier study, which indicated that the adoption of ICT at Saudi Arabian hospitals was affected by many factors. Moreover, end users of ICT are believed to have encountered many challenges while using this technology. At the same time, there are many benefits which can be gained from the use of ICT, such as improvement in the quality of work, productivity, and educational tools for both users and patients. In addition, the use of ICT can lead to more accurate diagnoses, help solve health-related problems, and reduce medical errors, apart from helping ICT users to evaluate themselves. It also helps in decision making and improving patients' safety, particularly at KFMC.