Abstract
This paper explores what determines the adoption of health information technologies through the use of a case study of a wireless service prototype developed for patients with diabetes and obesity. A technology acceptance model was used as the basis for developing the theoretical framework, which was later tested through a field study. Results indicated that the usefulness of an e-health service was affected by the quality of service, its compatibility with users’ lifestyle, the quality of support, the quality of information presented in the service, usage time, image, accessibility, and ease-of-use characteristics of the service. Designers should develop services that do not require much usage time as users do not want to spend much time using the service. In addition, users should be able to access data presented in the service quickly and easily when they need it. Customisable menu items and short cut keys can be used to make data access quick and easy.
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