Adoption of Electronic Supply Chain Management and E-Commerce by Small and Medium Enterprises and Their Performance: A Survey of SMEs in Pakistan

Shahzad Ahmad Khan,Sumaira Shahzad,Yan Liang

doi:10.4236/ajibm.2014.49051

Shahzad Ahmad Khan, Sumaira Shahzad + Show 1 more

Open Access

https://doi.org/10.4236/ajibm.2014.49051

Copy DOI

Abstract

Adoption of E-Commerce and Electronic Supply Chain Management (E-SCM) by small and medium enterprises (SMEs) has developed a tremendous performance in business process. SMEs in Pakistan are trying to enhance their competences by adopting a new technology to enter into the global market. The survey was aimed to investigate the current status and future direction of the adoption and benefits of E-Commerce and E-SCM by small and medium enterprises in Pakistan. A mailed questionnaire survey was conducted to collect data from 210 SMEs as samples located in Karachi, Gujranwala and Faisalabad, Pakistan. The results suggest that E-Commerce and E-SCM adoption has a significant, positive influence on SMEs, who have significantly higher average sales growth rate, on-time order management and delivery process than non-adopters. The findings of this study can be useful for SMEs in general as a means of understanding how E-Commerce and E-SCM adoption positively affects the firm’s performance.

Highlights

Adoption of E-Commerce and E-Supply Chain Management (E-SCM) by Small and medium enterprises (SMEs)How to cite this paper: Khan, S.A., Liang, Y. and Shahzad, S. (2014) Adoption of Electronic Supply Chain Management and E-Commerce by Small and Medium Enterprises and Their Performance: A Survey of SMEs in Pakistan
The main purpose of the survey study was to investigate the current status of E-Commerce and E-SCM adoption among the SMEs and their performance in Pakistan
This study found that encouraging implementation of E-Commerce at SMEs in Pakistan, has increased growth in sales revenue, timely order and delivery to customer, lowed expenses in developing and maintenance a website, and increased the numbers of customers

Summary

Introduction

Adoption of E-Commerce and E-Supply Chain Management (E-SCM) by Small and medium enterprises (SMEs)How to cite this paper: Khan, S.A., Liang, Y. and Shahzad, S. (2014) Adoption of Electronic Supply Chain Management and E-Commerce by Small and Medium Enterprises and Their Performance: A Survey of SMEs in Pakistan. Adoption of E-Commerce and E-Supply Chain Management (E-SCM) by Small and medium enterprises (SMEs). (2014) Adoption of Electronic Supply Chain Management and E-Commerce by Small and Medium Enterprises and Their Performance: A Survey of SMEs in Pakistan. E-Commerce is a process of sales, product & business information and services of various products over internet. E-SCM is about technology changes and involves changes in management policies, organizational structure, performance metrics, business processes across the supply chain [1]. The integration of E-Commerce in a supply chain management function that is carried out internally among SMEs by the members of the chain includes the application of basic internet services as well as the use of business management systems and E-business [2].

Objectives

Methods

Results

Discussion

Conclusion