Adoption of e-government services in Macao

Abstract

The Macao government and many governments worldwide are now developing and using the Internet to provide information and services to their citizens. These electronic services, often referred as e-government services, provide citizens with greater convenience in terms of accessing information and transacting services. To implement e-government successfully, it is important to determine the factors related to its acceptance. The purpose of this research was to assess and test the factors that are related to e-government acceptance. We drew on results obtained from prior studies on technology acceptance, e-commerce, and diffusion of innovation, and applied them to the context of e-government services in Macao. We gathered cross-sectional data from a questionnaire survey to test the factors that are hypothesized to be related to e-government adoption. The results of our analyses found that trust and compatibility explained more than 60 percent of the variance in intention to adopt e-government services in Macao. We discussed the implications of the results.