Adoption of e-Government Services in Turkey

Abstract

The major aim of this study to examine the factors that enable end-user adoption of e-government services in Turkey. A research model is proposed and tested using data based on a sample of 242 individual e-government web portal users in Turkey, the research model were evaluated with the model using the Partial Least Squares PLS method was applied for structural model assessment and analysis of the relationships among constructs. Results show that perceived usefulness and user satisfaction affects user’s adoption and continuance intention. The findings are useful for policy-makers and decision-makers to develop a better understanding of citizens’ needs. The adopted model can be used as a guideline for the implementation of e-government services in Turkey. This study suggests that government should run extensive advertising campaigns to ensure that people are aware of the services and use them. This implies that government should place emphasis on increasing awareness of the services, show the benefits of citizens and encouraging confidence in the system.