Adoption of contactless technologies for remote work in Ghana post-Covid-19: Insights from technology-organisation-environment framework

Abstract

The Covid-19 outbreak in early 2020 has changed people's way of life, work and access to information. This has led to the growth of contactless digital technologies for customers' and organisations' benefit. In this context, one specific area of interest is the remote work environment, especially the introduction of remote work systems (RWS) in organisations. Notwithstanding its growing importance, RWS implementation in developing countries has experienced several challenges. Thus, the purpose of this study is to empirically investigate the antecedents of RWS adoption in organisations among different industries in a developing country context. Using the technology, organisation and environment (TOE) framework, the study unearths the RWS antecedents through a quantitative method design (353 participants) in Ghana. Relative advantage, complexity, organisational readiness and competitive advantage had a significant impact on contactless digital technologies adoption while compatibility, top management support, competence and regulatory support were insignificant antecedents in a developing country context. Our study highlights the important role of RWS adoption factors in propelling users' interest in future innovations and new technologies. A successful convergence of the validated TOE factors would advance organisation's services, change traditional business models and transform business operations and social lives.