Abstract
AbstractCashless payment is a growing trend particularly during coronavirus pandemic but little attention from past studies paid to its adoption among Malaysian Millennials. This study examined the effect of Performance Expectancy (PE), Social Influence (SI), Effort Expectancy (EE), Facilitating Condition (FC) and Perceived Trust (TR) and the moderating effect of age, gender and education level on the intention and adoption of cashless payment among Malaysian Millennials. This study collected quantitative data from a total of 301 Millennials from Malaysia and analyzed by PLS-SEM method. The findings revealed that PE, EE, FC and TR have significant positive effect on intention to adopt cashless payment (ICP), and ICP has a positive and significant effect on adoption of cashless payment (ACP). To promote economic growth through the mass ACP practices among Malaysian, the government and financial service providers should therefore highlight the benefits of using cashless payment and inform security related details to build TR on cashless payment.KeywordsCashless paymentIntention and adoptionUTAUTMillennialsMalaysia
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