Abstract
BackgroundOver the past several years, the emergence of mobile mental health apps has increased as a potential solution for populations who may face logistical and social barriers to traditional service delivery, including individuals connected to the military.ObjectiveThe goal of the #Here4U App – Military Version is to provide evidence-informed mental health support to members of Canada’s military community, leveraging artificial intelligence in the form of IBM Canada’s Watson Assistant to carry on unique text-based conversations with users, identify presenting mental health concerns, and refer users to self-help resources or recommend professional health care where appropriate.MethodsAs the availability and use of mental health apps has increased, so too has the list of recommendations and guidelines for efficacious development. We describe the development and testing conducted between 2018 and 2020 and assess the quality of the #Here4U App against 16 criteria for rigorous mental health app development, as identified by Bakker and colleagues in 2016.ResultsThe #Here4U App – Military Version met the majority of Bakker and colleagues’ criteria, with those unmet considered not applicable to this particular product or out of scope for research conducted to date. Notably, a formal evaluation of the efficacy of the app is a major priority moving forward.ConclusionsThe #Here4U App – Military Version is a promising new mental health e-solution for members of the Canadian Armed Forces community, filling many of the gaps left by traditional service delivery.
Highlights
BackgroundRecent advances in and increased access to technology have created opportunities to shift mental health support services away from traditional person-delivered models toward those that are more technologically based, including those that may be provided through smartphone apps
The ease of use and availability of these apps are ideal for populations who may face logistical or social barriers to traditional service delivery, including members of the Canadian Armed Forces (CAF)
We address each of the 16 criteria put forward by Bakker and colleagues, highlighting where the #Here4U app met expectations and where selected criteria were not applicable
Summary
BackgroundRecent advances in and increased access to technology have created opportunities to shift mental health support services away from traditional person-delivered models toward those that are more technologically based, including those that may be provided through smartphone apps. Research has identified how military life can affect health and well-being, including increasing risk for mental health difficulties and challenges with accessing health care services [2,3,4]. These events have been shown to impact all members of the community, including personnel [3,5,6], veterans [7], and their family members [8,9,10]. Over the past several years, the emergence of mobile mental health apps has increased as a potential solution for populations who may face logistical and social barriers to traditional service delivery, including individuals connected to the military
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