Abstract
Design cycles for rapidly-evolving systems such as information and communication technology (ICT) are too short to allow for long-term deliberation. We need means to learn about how people adapt to change and uncertainty and how complex systems behave. We also need to learn how to elicit and understand true expertise in work settings and make it useable for others. The value of cognitive systems engineering (CSE) lies in the ability to understand domain semantics, reveal expertise, and derive essential features for adaptive systems. Insights from cognitive researchers who have substantial firsthand experience with the study of human performance in complex, uncertain work settings demonstrate the current state of CSE and the potential for CSE to reveal how people adapt to change and uncertainty and how complex systems behave. This has implications for the development of resilient systems.
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