Abstract
In this article, we propose an action research approach to capture and act upon the delights and frustrations of panel members who participate in living lab research in order to optimize the of the living lab itself. We used this approach to test the effectiveness of action research in providing guidelines to practitioners to evaluate and design effective and sustainable user involvement processes in living labs. We conducted a focused literature review and an in-depth case study of both the integration of a researcher within the community and the implementation of an action research project within an existing living lab. This living lab is regarded as both a forerunner and a best-practice example in Europe. Based on our findings, we recommend co-creating the operations of a living lab with the users themselves following a combined action research and living lab approach.
Highlights
The fast pace of technological change and globalization – and the associated increase in access to knowledge – have enabled a growing number of users to engage in the innovation process
They need an overview of all the calls for research participation. They want to be able to look back at a finished project and ask: What was it about? What research steps were organized? In which research steps did I participate?. During these reflective co-creation sessions, we found the following underlying needs and wants: 1. Panel members want to define their role in the innovation process more explicitly
We found it useful to have a researcher becoming a panel member and to directly gather feedback from panel members using more traditional methods
Summary
Sara Logghe and Dimitri Schuurman “ ” Seeking objective truth, the modern worldview makes no connection between knowledge and power. We propose an action research approach to capture and act upon the delights and frustrations of panel members who participate in living lab research in order to optimize the operations of the living lab itself. We conducted a focused literature review and an in-depth case study of both the integration of a researcher within the community and the implementation of an action research project within an existing living lab. This living lab is regarded as both a forerunner and a best-practice example in Europe. We recommend co-creating the “operations” of a living lab with the users themselves following a combined action research and living lab approach
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