Abstract
In this chapter, the authors discuss real business cases of IT solution services in the information industry. The concepts of two “service values” are introduced (i.e., “objective value” and “functional value,” which should be co-created by customer and service providers). The authors introduce the role of a “design office” to support this co-creation activity and propose the method of MUSE for designing successful IT solution services. Two cases of actual IT solution processes are analyzed from the viewpoint of service to demonstrate the effectiveness of the proposed concept.
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