Abstract
This article has two objectives. First is the presentation of an updated model of conversation analysis designed and tested in a specific cooperation situation. Secondly, its validation by mixed methods combining a qualitative study based on user-centered methods and a quantitative analysis using interrater agreements. The first highlights the importance of adapting the model to the cooperation task by adding or merging typology categories. The second reveals guidelines for the use and reliability of the model based on rater skills. Interrater agreements show that an expert could use our model alone whereas novices should use pair rating for satisfactory results. • Formalization of a new model for conversation analysis during a cooperation situation. • The nature of conversational exchanges and their temporal dynamics are both represented. • Conversational exchange typology is adapted and validated by mixed methods. • Interrater agreements indicate good reliability of the model. • An expert could use our model alone whereas novices should pair rate a conversation.
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