Abstract
The delivery mode of accounting education has become increasingly important, especially following the COVID-19 pandemic. This study employs General Systems Theory to examine accounting students’ satisfaction with various delivery modalities, comparing pre- and post-pandemic course delivery, effectiveness, and instructional support. A survey of 164 undergraduate and graduate students during Spring 2021 suggests a preference for face-to-face learning among four-year accounting majors. Associate degree-seeking participants showed higher satisfaction with online asynchronous delivery, while graduate students favored online synchronous modality. Accounting majors indicated that their online accounting instructors perceived less concern for their success and provided less effective feedback than a face-to-face accounting class. Based on these findings, academic institutions should continue offering face-to-face courses for accounting majors and enhance online delivery through targeted online course instruction training initiatives.
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