Abstract
Social accountability may serve as a viable strength to interrogate and engage in discussion regarding the expansion of access for people with disabilities to public services and for social participatory spaces. Based on a case study of the ombudsman hotline for the Brazilian federal highway police, we exemplify how the barriers present in the ombudsman hotline restrict social accountability. We identify by the analysis of published documents and individual complaints from service users that accessibility for people with disabilities is not a central theme in the strategic plan for the police force. Moreover, the adopted online platform for the service users to submit their feedback or complaints within the system reduces the abilities of people with disabilities to exercise social accountability.
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