Accountability of Public Service at the Kapuas Kanan Hulu Sub-District Office Sintang

Abstract

Public service accountability of the Kapuas Kanan Hulu Sub-District Office in implementing public services as an effort to support and know the activities of the administration of the state apparatus by applicable regulations. The research method used is descriptive qualitative. The research subjects consisted of the Lurah (The leader of sub-district), the head of the government, peace, order, and public service section, and two members of the community. Techniques and research data collection tools using interviews, observation, and documentation studies. Qualitative data analysis techniques. The results of the study reveal that the aspect of public service accountability in the form of accountability for public service obligations has been implemented with the support of the leadership role in the field of work, job descriptions, fairness of task clarity, and balance of responsibility reporting authority in the field of service. The research concludes that public service accountability in Kapuas Kanan Hulu Village has been implemented properly. Suggestions are conveyed that the accountability of public services that have been well maintained and developed, then for the future it is necessary to encourage the spirit of employees to be able to develop competency standards for providing public services to achieve minimum service standard work performance. Keywords: Accountability, Service, Public DOI: 10.7176/PPAR/12-2-03 Publication date: April 30 th 2022