Accountability of Building Approval Services in Gowa District

Abstract

This research aims to find out 1) the accountability of building approval administration services and 2) the determinant factors in the accountability of building approval services. The research used a qualitative method with a phenomenological approach. Data sources used primary data through observation and interview instruments and secondary data through reviewing various documents. The data analysis technique uses an interactive model: data collection, condensation, data presentation, and verification/conclusion. The results of this study show 1) Public service accountability for Building Approval in the one-stop integrated investment and service office in Gowa Regency is considered not to have gone well because there are still employees who do not follow procedures in providing PBG management services to applicants and there is no clarity of information and costs displayed on the SIMPG website page or contained in each DPMPTSP agency and the Gowa PUPR Office, and 2) Determinant factors in Building Approval services in Gowa Regency are considered less acute due to the presence of employee resource factors in quantity and quality that have not yet marked and communication factors that do not run optimally.