Abstract
Accessibility and Usability of State Health Department COVID-19 Vaccine Websites
Highlights
The US Centers for Disease Control and Prevention allocates vaccines to individual states for distribution.[1]
We analyzed whether websites provided an indicator of when the information was last updated, step-by-step form or similar process to help users determine their eligibility for a vaccine to prevent ineligible users from seeking appointments, and appointment scheduler or wait-list or follow-up option
Seven states (14%) did not enable complete smartphone viewability, and 9 states (18%) were English only
Summary
The US Centers for Disease Control and Prevention allocates vaccines to individual states for distribution.[1] Individuals seeking COVID-19 vaccine eligibility information and appointments must locate the resources provided in their state, making state department of health websites a primary source of information. Effective and equitable vaccine distribution depends, in part, on the accessibility and usability of these websites. Different levels of technology experience, reading abilities, and language preferences should not prevent individuals from obtaining needed vaccine information. Website usability should support determining vaccine eligibility, provide an indicator of when information was last updated, and provide web-based appointment scheduling and/or a wait-list and follow-up process. The vaccine rollout has resulted in frustration and inequities among underserved racial/ethnic groups.[2,3] We analyzed each state’s department of health website for accessibility and usability challenges. Author affiliations and article information are listed at the end of this article
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