Access to the Rail Station as a Customer Value: Simulation of Passenger Flows in Rail Stations with Disinfection Gateway Installations

Roman Sidorchuk,Irina Skorobogatykh,Sergey Mkhitaryan,Anastasia Stukalova,Anastasia Lukina

doi:10.3390/joitmc6040122

Roman Sidorchuk, Irina Skorobogatykh + Show 3 more

Open Access

https://doi.org/10.3390/joitmc6040122

Copy DOI

Abstract

This research applied secondary data collection methods to predict passenger flows, which involved analyzing traffic flows at rail stations and statistical methods, which involved assessing the relationship between variables and regression. Observation methods were used to measure current passenger flows at the rail station entrances. Passengers’ safety perception was assessed to understand the customer value of transport services. This assessment was based on an online survey, an analysis of official requests from passengers to the station directorates, and feedback from passengers and station visitors posted on the Internet. Traditional and content analysis methods were used to study passengers’ requests and feedbacks. It was substantiated that due to the COVID-19 pandemic, the concept of transportation security and the role of health safety as a customer value in passenger service have become more prominent. The possibility for passenger flow simulation to ensure people’s safe passage through a disinfection gateway is clearly shown. Public space management structures in transportation hubs can use the simulation results of this paper to solve the problem of passenger flow control along with installation of disinfection gateways at the station entrances for additional security. This is one of the few studies that explores the impact of using disinfection gateways to manage passenger flows in train stations.

Highlights

This article presents a study on visitor flow simulation at rail station entrances, based on a preliminary assessment of the importance of some perceived consumer factors
While studying the service component related to the sanitary and epidemiological situation, an analysis was made of the influence of travelling companions in dirty clothes and drunk passengers on the perception of the transport service quality
As we already know there are no obligatory link between traveler satisfaction measures and objective performance measures in public transport

Summary

Introduction

This article presents a study on visitor flow simulation at rail station entrances, based on a preliminary assessment of the importance of some perceived consumer factors. Railways remain the “main arteries of city transport networks” for many countries [1]. Moscow is the largest metropolis in Europe and at the same time, it is a center of agglomeration in Russia [2]. This makes the city an important and large passenger hub. The existing nine rail stations and two more upcoming stations make this a global hub (Figure 1). Nowadays Open innovation has become the essential basis of the modern metropolis development

Objectives

Methods

Results

Discussion

Conclusion