Abstract
Many libraries are using Internet access to improve patron services. In the United States, an estimated 21 percent of public libraries have some type of Internet connection, with libraries in urban areas (having a patron base over one million) connected at a rate of 75 percent. These libraries are taking different approaches to providing Internet and online services to their patrons. Some have connections from terminals located inside the library; others allow dial‐in access from patrons' offices or homes. As services grow in sophistication, so do patron interfaces. Many new computers sport full‐color, mouse‐driven graphic user interfaces (GUIs), which allow access to CD‐ROM products, World Wide Web sites, and other multimedia products.
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