Access to justice in the digital era

Abstract

Developments in digital technologies have induced profound changes in the way legal services and legal dispute resolution bodies operate. But little is known about how the use of digital technologies in the field of law affects access to justice (A2J) for individuals and businesses. Digital technologies are often seen as enhancing A2J. Yet, empirical research into the (presumed) advantages and disadvantages of the use of digital applications for A2J is lacking. The aim of this special issue is to contribute to the empirical evidence base.The various contributions demonstrate that some types of digitalization provide better A2J because they broaden ways to contact institutions, make access cheaper or enable case processing in times of emergency, such as a pandemic. Despite these positive aspects, there are also challenges related to A2J, namely negative consequences of remote communication for the quality of procedures and participation of litigants; failure of technological solutions to deliver promised benefits; and difficulties of access for persons with poor digital capabilities or in vulnerable conditions.