Abstract
Abstract In most libraries, changes in technology, institutional objectives, and user expectations for services have increased demands on staffing and budgets. Integrated systems and the Internet have enabled libraries to broaden their concept of access from the physical collection to include thousands of other library collections and electronic databases from around the world. Many libraries are reengineering workflow and are creating a new unit called Access Services. A literature review and survey of community college library directors yield very diverse descriptions of these units. Reorganizing around the concept of user-focused access will help community colleges meet the challenges they face.
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