Abstract
Applying web-based training system is highly preferable in meeting time constraints, however, its success is subject to users’ acceptance. Previous studies highlight human challenge as the most important barrier in the implementation of an ICT-based training system. Users tend to show resistance in using new technology and online approaches. They favour the traditional way such as the face-to-face method of training. This paper presents the results of a study conducted to assess the acceptance of a web-based training by public sector employees. The study applied the Unifi ed Theory of Acceptance and Use Technology (UTAUT) with the focus on three system characteristics; system flexibility, system enjoyment, and system interactivity. A total of 290 employees from the Jordanian Public Sector participated in the study. The fi ndings revealed that system fl exibility and system enjoyment have direct effects while system interactivity has an indirect effect on the employees’ intention to use the web-based training system. In addition, system flexibility is proven to have the strongest relationship to users’ intention to use the web-based training system.
Highlights
The web-based training system (WBTS) is among the Internet-based applications that enable the delivery of materials and information to employees anywhere and at anytime (Wang & Jong, 2009; Chatzoglou, Sarigiannidis, Vraimaki & Dianmantidis, 2009)
The web-based training system is an alternative training to public sector employees especially when they have limitations in attending traditional or face-to-face training due to distance, time, and family constraints
A preliminary study on the Jordanian public sector employees has highlighted the occurrence of a few challenges in the web-based training system implementation, which could be related to the system’s characteristics such as system flexibility, system enjoyment and system interactivity
Summary
The web-based training system (WBTS) is among the Internet-based applications that enable the delivery of materials and information to employees anywhere and at anytime (Wang & Jong, 2009; Chatzoglou, Sarigiannidis, Vraimaki & Dianmantidis, 2009). This approach of training is being accepted as an e-learning mode that provides many benefits to individuals and organizations with its capability to deliver all forms of contents such as video, audio, and animation. Proper project-planning of an information system is very critical to the success of its implementation (Tan, 2011), as poor project-planning and implementation is always being reported as among the main reasons for information system failure (Ivonic, Mikinac, & Perman, 2011)
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