Abstract
This research aims to study the perceptions of both public and healthcare providers in using an integrated mobile healthcare App. This study adopted a mix-method to elicit data. A survey was administered among 150 members of the public and 40 medical experts. To validate the survey response, five representatives from the public and four from the service providers were interviewed. The results revealed that most of the respondents strongly approved to digitize their medical records using a mobile medical app in compliance with the Personal Data Protection Act as they believe that using mobile health apps to manage appointments, schedules, and notifications will improve patient safety. They also reckoned that building a one-stop medical App that will allow easy access to both patients and their health care providers. The semi-structured interview results concluded with five major themes; effective and efficient, accurate reports, easy access to medical reports, immediate access to healthcare and save time where the participants stressed about the significance of developing a mobile App in the medical field. Future study recommendations are made to develop and implement a healthcare mobile App to interconnect medical service providers and receivers.
Highlights
Appropriate consumption of health care is important and necessary to keep maintaining or improving an individual's health other than practicing a balanced diet and healthy lifestyle
Mobile Health applications are health Apps for medicine and public health services which are available on a mobile device such as a smartphone, tablet, or phablet and they can be used by both patients and their health care providers (Zapata et al, 2015; Mikulic, 2020)
There are six main reasons for using mobile health (mHealth) Apps, namely; consulting medical information and references, communicating and sharing the information, fulfilling a contextual need, obtaining educational tools, managing health professionals' activities and for facilitating health-related management of patients (Yasini & Marchand 2015). mHealth technology is capable of revolutionizing health care especially in developing countries (Goel et al, 2013) and the overall healthcare system could be improved by enhancing the efficiency, communication, costs as well as healthcare services quality of the mHealth apps (Mikulic, 2020) especially during the pandemic
Summary
Appropriate consumption of health care is important and necessary to keep maintaining or improving an individual's health other than practicing a balanced diet and healthy lifestyle. Mobile Health applications (mHealth apps) are health Apps for medicine and public health services which are available on a mobile device such as a smartphone, tablet, or phablet and they can be used by both patients and their health care providers (Zapata et al, 2015; Mikulic, 2020). MHealth technology is capable of revolutionizing health care especially in developing countries (Goel et al, 2013) and the overall healthcare system could be improved by enhancing the efficiency, communication, costs as well as healthcare services quality of the mHealth apps (Mikulic, 2020) especially during the pandemic. Vo et al, (2019) argued that mHealth technology can improve patients' compliance with treatment and help them manage their health by conducting monitoring and diagnostic activities as well as increasing their knowledge concerning their state of health or their disease. It is timely for Malaysia to develop an mHealth App to overcome the challenges and bridge patients with service care providers
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