Acceptance Factors and User Design of Mobile e-Government Website (Study Case e-Government Website in Indonesia)

Abstract

The purpose of this study is to understand the factors that influence a person in using mobile website e-government. In addition, this study also understands the moderating effect of interface design components on human ergonomic (psychomotor, cognitive, affective. So, the results of this study provide a proposed interface design that fits human ergonomics. Samples and research objects were taken from several e-Government websites in Indonesia that were selected based on the form of layout, content, navigation. Data was taken from 48 respondents by distributing questionnaires and direct observation using eye tracker as a detector of eye movement and mindWave as a brain wave detector. This study adopted and developed the TAM model to explain the causes and consequences of the factors found. We divide the research variables into 2 broad categories. The first category of relative advantage, perceived interactivity, perceived mobility we categorize as perceived usefullnes. While the second category includes psychomotor, cognitive, affective variables we categorize as perceived ease of use. We conducted an analysis using SPSS and SmartPLS to validate the research model. In this study, we found five main factors that influence people’s desire to use mobile website e-government. These five factors are relative advantages, perceived mobility, psychomotor, affective and attitude. Furthermore, the components of interface design only affect relationships of affective and attitudes.