Abstract
Acceptability of Using Social Media Content in Mental Health Research: A Reflection. Comment on "Twitter Users' Views on Mental Health Crisis Resolution Team Care Compared With Stakeholder Interviews and Focus Groups: Qualitative Analysis".
Highlights
Our recently published paper [1] that analyzed tweets about mental health crisis teams in the United Kingdom has sparked debate and some objections on social media, and we would like to clarify our position
Our intention in conducting this research was to amplify voices and perspectives that may not be captured in more traditional qualitative research
Our findings highlight how, compared to views obtained using interviews and focus groups [2], Twitter users reported more negative experiences of mental health crisis services and described difficulties not identified by more standard qualitative methods
Summary
Our recently published paper [1] that analyzed tweets about mental health crisis teams in the United Kingdom has sparked debate and some objections on social media, and we would like to clarify our position. KEYWORDS Twitter; social media; qualitative; crisis resolution team; home treatment team; mental health; acute care; severe mental illness Our findings highlight how, compared to views obtained using interviews and focus groups [2], Twitter users reported more negative experiences of mental health crisis services and described difficulties not identified by more standard qualitative methods.
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