Acceptability of Internet-based interventions for problem gambling: a qualitative study of focus groups with clients and clinicians

Sherald Sanchez,Mark Van Der Maas,Jing Shi,Nigel Turner,Robert Murray,Farah Jindani,Sylvia Hagopian

doi:10.1186/s12911-019-1011-9

Abstract

BackgroundAlthough Internet-based interventions (IBIs) have been around for two decades, uptake has been slow. Increasing the acceptability of IBIs among end users may increase uptake. In this study, we explored the factors that shape acceptability of IBIs for problem gambling from the perspective of clients and clinicians. Findings from this qualitative study of focus groups informed the design and implementation of an IBI for problem gambling.MethodsUsing a semi-structured interview guide, we conducted three focus groups with clients experiencing gambling problems (total n = 13) and two with clinicians providing problem gambling treatment (total n = 21). Focus groups were audio recorded, transcribed verbatim, and analyzed using a two-part inductive-deductive approach to thematic analysis.ResultsAlthough both user groups reported similar experiences, each group also had unique concerns. Clinician perspectives were more homogeneous reflective of healthcare professionals sharing the same practice and values. Clinicians were more concerned about issues relating to the dissemination of IBIs into clinical settings, including the development of policies and protocols and the implications of IBIs on the therapeutic relationship. In comparison, client narratives were more heterogeneous descriptive of diverse experiences and individual preferences, such as the availability of services on a 24-h basis. There was consensus among clients and clinicians on common factors influencing acceptability: access, usability, high quality technology, privacy and security, and the value of professional guidance.ConclusionsAcceptability is an important factor in the overall effectiveness of IBIs. Gaining an understanding of how end users perceive IBIs and why they choose to use IBIs can be instrumental in the successful and meaningful design, implementation, and evaluation of IBIs.

Highlights

Internet-based interventions (IBIs) have been around for two decades, uptake has been slow
We explored the concept of acceptability of IBIs for problem gambling through semi-structured focus groups with clients and clinicians
In this study, we aimed to understand the factors that shape the acceptability of IBIs for problem gambling among end user groups (‘If this service existed, would you use it? Why or why not?’); and to identify factors that can increase the acceptability of IBIs for problem gambling (‘What would you like to see in this type of service?’)

Summary

Introduction

Internet-based interventions (IBIs) have been around for two decades, uptake has been slow. We explored the factors that shape acceptability of IBIs for problem gambling from the perspective of clients and clinicians. A recent scoping review of IBIs for problem gambling [6] concluded that they are a promising direction in preventing and treating problem gambling, as well as in reducing barriers to accessing professional help. Though highly valuable, these findings offer little explanation as to how users, typically healthcare providers and their clients, perceive and engage with IBIs

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