Acceptability of Differently-Abled Persons in the BPO Industry

Abstract

The Philippine Magna Carta for Persons with Disability - RA 10524 is an Act that encourages private corporations with more than 100 employees to reserve at least one percent of all positions for Differently-Abled Persons (DAP). This study explored the acceptability of the Differently-Abled Persons in an easily accessible industry to all - the Business Process Outsourcing (BPO). It looked into two constructs: the possibility of getting hired, and the second is the DAPs' social acceptance in the workplace. This research made use of the Descriptive Case Study design. The researcher employed Key Informant Interviews, Focus Group Discussions, and Surveys to gain insights into the performance and social acceptability of the DAPs in the BPO Industry. Based on the study's results, BPO accepts DAPs because it believes in their capabilities and social acceptance. The researcher proposes a collaborative program among the BPO, LGU, and Academe, which will pave the way to advance the interest of DAPs.