Abstract
AbstractNever before have there been so many organizations working with process improvement as today. These organizations have higher demands on the improvement concepts that they adopt from research and consulting than the ‘pioneer’ organizations had. Concepts must have a track‐record of proven success in other organizations and they should be directly transferable and adoptable. This requires packaged knowledge, ready to use and including a suitable level of support. This paper describes such packaged knowledge on how to run improvement programs and the experiences from applying it in real industrial software development organizations. This paper describes a model and method for how an organization can introduce and implement a successful improvement program. The model, named the Accelerator model, points out key activities necessary for leading an improvement program and gives recommendations on how to implement those activities based on experience and best practice. This paper also describes a method for how to apply the model to accelerate an improvement program, and finally presents real experiences from the full‐scale implementation at two of Ericsson's software design centres, one in Norway and one in Denmark. Copyright © 2001 John Wiley & Sons Ltd
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