Academic Library service model for e-learning environment: a case study

Abstract

During the crisis time, teaching and learning activities were carried out remotely using digital teaching and learning apps/devices. In online learning, it is essential to identify the need to respond on time. Libraries are the primary provider of information resources/services to the academic community. In Sri Lankan academia, the time to adopt technologies has become mandatory due to safety concerns and the COVID-19 situation. In this research, one state university was chosen as a case study, and academic staff, students, and library staff were considered as the population. A stratified random sampling method was used to conduct the study. The data collection is done through the questionnaire. The primary framework was modified based on suggestions identified through data analysis. This study aimed to seek the current situation of the e-learning support of the University libraries and to identify other service opportunities in an e-learning environment. Research gaps and factors were identified because of the review process and findings. The findings were identified through major areas, such as e-learning, resources, learning services, ICT infrastructure facilities, Information professionals' roles, and skills and management policies. Library services can proactively organize according to user requirements. For this, library pre-planning is greatly important. The conceptual model presented in this paper was developed based on gaps identified through reviewing existing literature, research results, and user suggestions. Libraries that are conducting user surveys could consider the factors presented in this model.