Abstract PR110

Abstract

Background & Objectives: Patient and family satisfaction levels are important outcomes for measuring the quality of intensive care. The objectives of this study are to evaluate the patient and family satisfaction levels in the intensive care unit (ICU) and to identify parameters for quality improvement in adults undergoing elective coronary artery bypass graft, with or without valve replacement surgery. Materials & Methods: Data was taken from an ongoing two-group, parallel, superiority, double-blinded randomized controlled trial (n = 100) of a preoperative patient education intervention (video and ICU tour) versus standard education (control). The 24-item Family Satisfaction in the ICU1 and its adapted patient version, were given to a family member and the patient respectively on the third day after surgery to measure their perspectives on the level of satisfaction with overall ICU care and information/decision-making in the ICU. Results: The overall satisfaction scores and subscores on satisfaction with overall ICU care and information/decision-making between groups are comparable to a Swiss study2 (Table 1). Lower satisfaction levels in both patient and family members were associated with lower ratings for “consistency of information” and “inclusion in decision-making” items. In contrast, “concern and caring given by ICU staff” was associated with higher satisfaction levels in both groups.Table 1.: Mean and standard deviation (SD) of satisfaction scores by groupsConclusion: Overall, our patients and family members were moderately satisfied but areas such as “consistency of information” and “inclusion in decision-making” can be improved upon.