Abstract
A detailed account of recent changes in the organization, products and services of CAB International (CABI). Describes the background to the changes and the origins of CABI. Assesses the impact of the changes on its biological control and biosystematic services, development activities and information services. Describes changes in the production system for the bibliographic database, CAB ABSTRACTS and related information products and services, including the new CAB HEALTH database, databases on CD-ROM and a new document delivery service, CAB ACCESS. Focuses on attention to customer needs, quality enhancement, diversification of information products and services, collaboration with other organizations, efforts to achieve greater efficiency and the exploitation of new technology. Outlines a phased implementation plan for the introduction of the changes, and discusses the lessons learned from its implementation.
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