A value co-creation approach to industrial product-service systems

Abstract

As present trends in economic and population growth continue, the natural environment is increasingly being stressed. More and more researchers, institutes and programs paid attention to Product-Service Systems (PSS) in the last decade because PSS integrates tangible artefact and intangible service to achieve sustainability, improve enterprise competitiveness and meet customer needs better. In order to respond to the transformation, this paper proposes the concept and approach of value co-creation for industrial PSS. In this paper, industrial product service is defined as service portfolio provided for satisfying customer's value demands based on sale of industrial product. Based on the discussion of value co-creation mechanism, a systematic solution to support the implementation of commerce management from different levels is proposed. Then the value co-creation process is discussed, which includes three cycles: 'value co-creation', 'ability development' and 'value realisation'. Finally, a case study is proposed to verify the feasibility and applicability.