A user study on regulating upset emotion in workplace through HELMO

Abstract

The rising prevalence of emotional distress resulting from mental health pressures constitutes a paramount issue within the context of a rapidly evolving work environment. The detrimental consequences experienced by those affected by this phenomenon are of considerable magnitude. In order to address these issues, it is possible to design relevant applications that can assist individuals in identifying workplace disputes and devising effective strategies to alleviate emotional strain. Previous research has predominantly focused on investigating the potential of robots to exert a positive influence on conflict dynamics within a team-based problem-solving context through their ability to address interpersonal violations post-conflict. Consequently, there is a limited understanding regarding the specific criteria via which robots may contribute to conflict resolution. This study encompasses user research, analysis of essential elements, and the proposal of a high-fidelity prototype named HELMO. This prototype provides a range of daily functions that can assist individuals in recognizing conflicts and mitigating the danger of experiencing negative emotions. The findings indicate that individuals have a high demand for detecting conflicts and releasing emotional pressure in many subject matters. The mental health application known as HELMO shows promise in addressing the difficulties associated with emotional discomfort that may arise during or following workplace confrontations.