A User-Centric Typology of Information System Requirements

Abstract

Keeping in view the increasing importance of users in shaping and acceptance of Information Systems (IS) products, there is a need for deeper understanding of IS user requirements. However, currently there is a gap in IS literature. Virtually no theory-based Typological Scheme (TS) exists for IS user requirements. And a typology is widely acknowledged as the first step towards understanding a phenomenon (). Using concepts from inter-disciplinary review of research in the areas of requirements engineering, product quality, and customer satisfaction this study explores the possibility of developing a TS suitable to the IS context. The proposed TS scheme, iteratively constructed, through literature review and experimentation demonstrates promise. The requirement types identified in the suggested TS are found to have both theoretical and empirical support and have useful implications for future research as well as practice.