Abstract
This paper describes a method for the design of telecommunication services. The method is aimed specifically at Integrated Broadband Communications (IBC) services, and describes two perspectives to the design of applications: the external perspective and the internal perspective. An external perspective is one that enables the whole application to be viewed for the purposes of the design of communication support. An internal perspective is one that enables consideration of only part of the application from the point of view of a human communicating entity. The use of the method is illustrated with respect to a tourism application.
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