Abstract
Abstract : The author's task, assigned by the Head of the Quality and Productivity Improvement Directorate, was to find a method for choosing the measures of effectiveness for the Naval Weapons Center. This report describes the architecture for a total quality management measurement model that provides a vehicle for identifying the critical measures of effectiveness for NWC. Many of the key elements necessary for total quality management (TQM) already exist at the Naval Weapons Center (NWC). For instance, NWC already has a vision statement, a philosophy statement, a definitive mission statement, and a commitment 'to excellence through teamwork and innovation.' Many processes and procedures are in place, and a multitude of measurements are already reported both internally and externally.
Published Version
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