Abstract
The purpose of the study was to classify quality indicators into unique construct groups. Seventy-two quality indicators were investigated as predictors of undergraduate hospitality management program excellence. A multidimensional approach was used on a sample of 277 stakeholders to answer relevant research questions. By cluster analysis of primary quality indicators for undergraduate hospitality management programs, three construct groups were identified: (a) students/alumni, industry support, faculty; (b) facilities, curriculum; and (c) research. Furthermore, results showed these groups to be unique in quality indicator characteristics. Implications for hospitality management program planning and assessment and suggestions for further research are discussed.
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