Abstract
A tale of two ships: Follower attributions of leadership with reference to team morale in an air traffic control centre
Highlights
In the air traffic management industry, safety is the most important driver of operations
This article presented an analysis of the difference in the way leaders think they are being perceived by their followers and how they are being perceived, and the relationship of this discrepancy with the followers’ team morale in an Air Traffic Control (ATC) centre
The leader role was idealised, as was evident in businesses following the model of the Great Man leadership theory where the follower was overshadowed (Baker 2007)
Summary
In the air traffic management industry, safety is the most important driver of operations. Information is exchanged via technological equipment during in-flight interactions between pilots and air traffic controllers. Pilots follow instructions from air traffic controllers who are responsible for the direction, orderly flow and maintenance of safe distances http://www.sajems.org. Air traffic controllers are a unique set of individuals operating in a safetycritical environment requiring interaction with and responsiveness to an elevated load of constantly changing information. The management of such a workforce is often challenging, the maintenance of sufficiently high levels of morale to prevent a high controller turnover and safety related consequences. Low morale poses a latent safety risk to aviation organisations
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