A Systems Theory and Action Design Research Perspective on Supply Chain Collaboration in the Context of SCM 4.0

Abstract

This paper deals with the development of a generic process model for the implementation of digital Supply Chain Collaboration (SCC) concepts in future supply chains. The research undertaken in the course of this paper follows a systems theory and Action Design Research (ADR) approach to allow the researchers to take a holistic and systems-oriented perspective on Supply Chain Management (SCM). The research results were obtained through a systemic and systematic approach. This paper presents a review of the current literature as well as the theories relevant for the conceptualization of the process model, among which systems theories, Action Research (AR), ADR and interoperability play an important role. The implementation process model adapts the four iterative stages proposed by the ADR method, thereby allowing for more participation by practitioners and end-users, and potentially a more successful implementation of digital SCC processes in future supply chains. It was found that the ADR method is well-suited for the development of the implementation model as the complexity and interconnectedness of supply chain networks requires all agents to be involved in order to enable a comprehensive system innovation and digitalization.