Abstract
Researchers have repeatedly observed that senior managers' work generally does not conform to formal problem-solving or decision-making models. Instead, SMS are primarily involved with intuitively directing a dynamically changing agenda or network of “concerns”. This paper explores the potential for carrying the DSS approach into a new frontier of the SM'S world. A general architecture for a Messy Management Support System ( MMSS) is formulated, including previously defined creativity support (Idea Processing) systems. The MMSS would be linkaged to quantitative DSS, MIS reporting systems, telecommunications, and text processing systems. Currently feasible MMSS tasks are distinguished from those dependent on technological advances.
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